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Work from Home License & OSP Registration - COVID19: Corona Virus Notification by DoT


Circular no. 18-5/2015-CS-1(Pt.) issued by DoT on 13/March/2020.

In the context of Corona Virus Disease, DoT has decided to grant the following relaxation for a period up to 30/April/2020 in the terms and conditions for OSPs issued vide letter no. 18-5/2009-CS-1 dated 7/Oct/2011 in respect to Work from Home (WFH) facility.

 1. The requirement of security deposit and agreement for work from home facility for OSPs is exempted.

 2. The requirement of authorized service providers provisioned secured  VPN is exempted. During this period, the OSPs are permitted to use secured VPN configured using 'Static IP' address by themselves for interaction between home agent position and OSP center with pre-defined locations. In this regard, the agents at home shall be treated as Extended Agent Position of OSP.

Https://wa.me/918779696580

 3. The requirement of seeking prior permission for work from home facility is exempted. The OSPs are now required to provide prior intimation to the respective LSA field units of DoT before starting work from home facility. While intimating the field units, the OSPs shall submit the complete details for 'Extended Agent Positions' i.e. name, physical address and static IP address assigned thereto.  The CDRs / call logs shall be maintained by OSPs for one year as per existing guidelines.

 4. In case of violation of terms and conditions of work from home facility by any agent or employee and/or by OSP during this period, the OSP shall be subjected to a penalty up to ₹5,00000 per work from home location which is in violation. In addition to above, the OSP registration  is also liable to be cancelled.


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Migration of OSP License - Network Compliance - DoT Registered


The Ministry of Communication, Department of Telecommunication (DoT) with a view to ensure Ease of Doing Business, in an Instruction dated 15th November 2018, had announced the launch of a web based portal ‘SARAL SANCHAR’ to simplify the old system. It offers a fully paperless filing platform for OSP license and compliance.
Going forward, DoT by a Circular dated 31st May 2019 has directed all the existing users who are still registered on the old portal to migrate their registrations to the SARAL SANCHAR Portal with no additional fees as per the instruction as follows:
  1. One Time user registration must be completed on SARAL Sanchar Portal to create Login/Password, if not done earlier.
2. Applicants with Old Registrations will be able to see their Registration details of all old registrations in new portal at www.saralsanchar.gov.in by creating their Log-in ID on the Saral Sanchar portal by following the procedure mentioned there.
3. After logging in the Saral Sanchar Portal, the applicant will be able to migrate Registrations under the tab “OSP Migration Application”.
4. All documents should be digitally signed by applicant. You will not be able to upload any digitally unsigned documents at portal.

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Please, note there is no deadline provided for migration of OSP license, but old license and approved network diagram will be effectively invalid until it is approved again at Saral Sanchar portal.

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DoT OSP License & Compliance Consultant in Mumbai / Bangalore / Hyderabad
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Call Center Startup with DoT License in Mumbai


Traditionally, call center customer service solutions has been equated with voice interactions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With Ozg hosted solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management and upload automated scripts.

The customers are no more dependent on just one channel to reach the customer support. There are plenty of options available – live chat, social media, email among others. Having a multi channel software ensures customer satisfaction and improve the level of customer engagement.

Best features that are required in a call center are:

1. ACD for smart routing
2. Auto Dialer
3. IVR System
4. Integration Capabilities
5. Call Recording
6. Monitoring Tools

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Benefits of Ozg Hosted Solutions for Call Center:
1. Cost Effective - You do not need to own or purchase the costly ACD, IVRS, Dialer, Data Servers, software license etc. 
2. Cloud Telephony - Integration of Applications & CRM connectivity. 
3. Hassle free Operation & Control – All network equipments for processing of voice calls , agents routing, campaign, lead management, skill based routing etc are maintained and handled by specialized manpower at a single point. 
4. Scalable Solution on Demand - Based on the agents requirements, customer base, product reach etc. new OSP, agent seats, data centers etc. may be added or reduced. 
5. 24 hrs support.

DoT License for Call Center:

This is observed that due to lack of information, the large no. of call centers are not registered yet with DoT and do not possess an OSP license. They are operating at risk of huge financial penalty and it can be sealed at anytime by telecom enforcement directorate.

Checklist for OSP License:
  1. Address Proof / PAN card of the company.
  2. COI of the company.
  3. MOA and AOA of the company.
  4. Board resolution that authorizes an authorized signatory.
  5. List of the directors of the company.
  6. A note specifying the nature of the OSP.
  7. The shareholding pattern of the company.
  8. Network Diagram with additional declarations depending on case to case.
Filing online on the Saral Sanchar portal:

Ozg offers 24 hrs support for all sorts of tech documentation including DoT compliance filing. Any call center can apply at DoT portal by-self and track the status of application.



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DoT OSP Consultant in Mumbai / Bangalore / Hyderabad
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Why commercial use of WhatsApp / Skype / Foreign VoIP is not allowed for Startup without OSP License & Compliance?


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Some new born Startups proposed that the contact center be run over a cloud-hosted telephony system. As per their model, calls would be generated from abroad, sent to a Cloud Hosted Automatic Call Distribution System (ACD) which would also be based abroad, and then routed over to the India-based contact center. Agents sitting in the contact center would connect to the ACD accounts to receive and make calls. The argument fundamentally was that, since there is no PSTN anywhere in the whole setup, and the whole contact center has no possibility of PSTN-VOIP merging, the contact center would legally comply with OSP norms.
DoT guidelines explicitly state that Voice traffic must be routed through MPLS, Point to Point link or PSTN path only. In India, carrying voice over the Internet for commercial use is not allowed. There are any number of reasons for this, but the salients ones are:
·         The Voice managing server is outside India, so DoT and security agencies become worried about getting access to the ACDs and the CDRs and system logs.
·         Additionally, from a security point of view, in this model, it becomes far more difficult to capture and decrypt voice conversations.
Note that one of the key defining requirements for OSP approval is that national security requirements be maintained — and this variant of the cloud-hosted model clearly fails that requirement. DoT does not approve these kinds of architectures. All OSPs will need to take the connection from India based authorized VoIP service providers only.
Finally, when we see the Clarification Terms and Condition for OSP dated №18–1/2009-CS-1 Dated: the 25th February, 2009, issued by the DoT, it explicitly mentions that “use of Foreign VoIP minutes by OSPs is not permissible”.
In short, our advice to all OSPs that intend to use cloud-hosted systems in this fashion is simple — avoid, avoid, avoid! Remember the cost of compliance may seem high, but it is far lower than the cost of being caught in non-compliance.

OSP Compliance Consultant
DoT OSP Compliance Consultant in Mumbai / Bangalore / Hyderabad
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M2M License & IoT Network Consultant - Ozg India


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All existing telecom service providers can be allowed to provide Machine-to-Machine (M2M) or IoT solutions within their specified circle of operations as per telecom regulator TRAI recommendations. License holders can use existing spectrum to provide IoT services while TRAI is also considering de-licensing spectrum under the 867-868 MHz,  915-935 MHz and 57-64 GHz bands for M2M and IoT.
The regulator has also put forward recommendations on SIM roaming, Quality of Service levels, privacy, security, and other aspects of IoT/M2M. Below is a lowdown of the recommendations. Please, note that these recommendations will be reviewed and approved by the Department of Telecommunications (DoT).

1) Who can provide M2M / IoT services?      
  • DoT license holders including VNOs: Like pointed out above all basic service (data, voice) licensees, Virtual Network Operators (VNOs), and ISPs are allowed to provide M2M service in India “including on unlicensed band, within the area of their existing authorizations, barring M2M cellular services.”  
  • Critical IoT/M2M services should be provided under licensed spectrum: The government, through DoT, should identify critical services and differentiate them from non-critical services, the regulator said. IoT and M2M applications in healthcare, remote surgery, driverless cars etc. require high QoS, ultra reliability, very low latency, very high availability and accountability. Therefore, these critical services should be provided only by “robust wired optical fiber, copper network or LTE capable access networks.”  
  • Each sector can have its own IoT regulations: IoT and M2M services are still at a very nascent stage in India. Industry regulators (apart from TRAI) like Central Drug Standards Control Organization, National Highways Authority of India, Inland Waterways Authority of India, Central Electricity Regulatory Commission, etc. and Ministry of Law and Justice can constitute their own regulations and policies regarding M2M and IoT solutions.
  • New M2M Service Providers (MSP) category: An IoT or M2M service provider can also be a telecom service provider and could also provide services for both enterprises and home users. TRAI wants M2M / IoT providers to identify themselves as an MSP legally. Because some telecom providers might also provide tele-banking, e-commerce, call center hosting, vehicle tracking, etc. but these will be classified under Other Service Providers (OSP) list. 

  • Exclusive guidelines for M2M Service Provider (MSP) Registration should be issued. MSPs should also provide details of the connectivity provider who would be providing connectivity to their M2M application.

2) Security and Privacy -

  • “Security by design” principle: TRAI calls upon the government (DoT) to create fresh guidelines for manufacturing and importing of M2M / IoT devices to India. These guidelines should look “the amount and sensitivity of data collected and the costs of remedying the security vulnerabilities.” At the same time, “low-risk” IoT devices (like LED bulbs) need not be burdened with too much regulation, so the government could look at creating a “graded” level of security certification for devices.
  • Standards for IoT and M2M systems: Since most of the M2M applications “would be operating in (an) unlicensed band, the government should issue specific standards for devices to be used in the M2M ecosystem, in line with international standards organizations.”. For this, the regulator suggests setting up an independent IoT/M2M certification body which certifies both hardware and software segments.
  • Special Security recommendation for North Eastern and J&K: “Suitable security mechanism similar to the existing mobile networks shall be put in place by the DoT for the Border States like J&K and NE areas, if deemed fit.” 

3) Entry Fee, Bank Guarantee, Network requirements etc. for M2M and IoT license:

Existing and new operators can get licenses from the DoT under different categories including:
-UL (M2M) Category ‘A’ for National area
-UL (M2M) Category ‘B’ for Telecom circle/ Metro area
-UL (M2M) Category ‘C’ for city bases coverage

4) Spectrum availability, usage and SIM requirements:

  • Spectrum allocation should be technology and service neutral: No separate spectrum band should be allocated exclusively for M2M services.
  • Requirement of fresh spectrum: Requirement of additional licensed spectrum for access services to meet the projected influx of connected devices due to M2M communication will be revisited by the Authority after 2019.“ licensed spectrum available with the telecom service providers as on date as well as the spectrum likely to be made available in the near future is sufficient” to meet spectrum requirements for IoT and M2M.
  • Imported SIM cards can be allowed for M2M / IoT: “It should not be mandatory to use only domestically manufactured SIMs in M2M. Embedded SIMs with standard specifications can be imported and relevant information shall be submitted by importer while import of the devices/SIMs.” 

5) Roaming and sharing arrangements:

  • National roaming for M2M/ IoT shall be under forbearance and the rates can be set under current Telecom Tariff Orders (TTOs) for access service (voice/data) license holders, TRAI said. TRAI, however, added that it will review and issue separate Telecom Tariff Orders (TTOs) for M2M and IoT providers “at an appropriate time in future, if deemed fit.”
  • Sharing arrangements: Telecom service providers (who want to provide IoT/M2M) can separately enter into commercial agreements to meet their roaming requirements for subscribers within India and outside India.
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What is the process to get DoT / OSP License?

In order to obtain the OSP License in India following are the steps which are needed to complete.
Step1: Gathering Documents of Company Incorporation - Only Pvt Ltd / LLP and Ltd Co. allowed.



DoT / M2M / VNO / OSP License / Compliance Consultants in Mumbai


Step2: The second step is to organize following documents for the upload:
  1. Address Proof / PAN card of the company.
  2. COI of the company.
  3. MOA and AOA of the company.
  4. Board resolution that authorizes an authorized signatory.
  5. List of the directors of the company.
  6. A note specifying the nature of the OSP
  7. The shareholding pattern of the company.
  8. Network Diagram with declaration.
Step3: Filing online on the Saral Sanchar website/ portal. 


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Bank Guarantee required for 'Work from Home' Jobs (OSP) License


Nowdays to cut the cost many of IT companies and Startups registered as OSP are opting for Work from Home Jobs facilities? Find here the licensing requirement for Work from Home facilities from Dept of Telecom (DoT), India. Email or Click on Pic at below to WhatsApp us for more information. 
  

OSP License & DoT Compliance
DoT OSP License Consultant in Mumbai / Bangalore 
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OSP Call Center - Legal Consultants in Mumbai




  
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How to Draw Network Diagram for OSP License?


It has been observed that most of OSP applications has been rejected because of incorrect network diagram. Contact us for new or rejected cases.


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BANK GUARANTEE FORMAT FOR OSP LICENSE OF “WORK FROM HOME” FACILITY

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To

The President of India
Acting through The Telegraph Authority

In consideration of the President of India acting through the Director/ADG, TERM Cell (.......................) Department of Telecommunications (DoT), Government of India, ........................................................................ (office address) (hereinafter called the ‘Authority’) having issued Registration for Domestic/International OSP to M/s.  ………………….……….. having it’s registered office at  …………………………………………. (hereinafter called  ‘OSP’) to  establish, maintain and operate Domestic/International OSP Center and the OSP having agreed to the terms and condition of the agreement for “Work From Home” facility (hereinafter called ‘the facility’) for OSP’s Domestic/International OSP centre at …………………………... (give location address of the registered OSP centre) to be executed between Authority and OSP along with the terms and conditions of the ‘Other Service Provider category’, appended in the schedule thereto (hereinafter called the ‘Agreement’) which, inter-alia, provides for production of a Bank Guarantee to the extent of Rs 1,00,00,000/- (Rupees One Crore only) by way of security for due observance and performance of terms and conditions contained therein. We …………………….. (indicate the name and address and other particulars of the Bank) (hereinafter referred to as ‘Bank’) at the request of the OSP hereby irrevocably and unconditionally guarantee to the Authority  that the OSP shall abide by the terms and conditions as contained in the Agreement.

2.         We, the Bank, hereby undertake to pay to the Authority an amount not exceeding Rs. 1,00,00,000/- (Rupees One Crore only) against violation of the agreement and/or the terms and conditions of the ‘Other Service Provider Category’ by reasons of any failure of the OSP to  abide by any terms and conditions of the Agreement, including modifications thereof from time to time.

3.         We, the Bank, hereby further undertake to pay as surety such sum not exceeding Rs 1,00,00,000/-(Rupees One Crore only) without demur to the Authority immediately on demand that the amount claimed is due on account of failure of OSP to abide by the terms and conditions of the Agreement.

4.         WE, THE BANK , DO HEREBY DECLARE AND AGREE that the decision of the Authority as to whether OSP has failed to abide by any terms and conditions of the Agreement and as to the amount payable to the Authority by the Bank hereunder shall be final and binding on us.        

5.         WE, THE BANK, DO HEREBY DECLARE AND AGREE that the

a)         Guarantee herein contained shall remain in force and effect for a period of three years from the date hereof or till the validity of the Agreement whichever is later.     

b)     The Authority shall have the fullest liberty without our consent and without affecting in any manner this agreement or obligations hereunder to vary any of the  terms and conditions for Other Service Provider category or the terms and conditions of the Agreement or to extend time of performance of any obligations by the said OSP from time to time or to postpone for any time or from time to time any of the powers exercisable by the Authority against the said OSP and to forbear or to enforce any of the terms and conditions relating to the Other Service Provider category or the said terms and conditions of Registration  and we shall not be relieved from our liability by reason of any variation or extension being granted to the said OSP or forbearance act or omission on the part of the Authority or any indulgence by the Authority to the said OSP or to give such matter or thing whatsoever which under the law relating to sureties would but for this provision, have effect of so relieving us.

c)     Any claim which we have against the OSP shall be subject and subordinate to the prior payment and performance in full of all the obligations of us hereunder and we will not without prior written consent of the Authority exercise any legal right or remedy of any kind in respect of any such payment or performance so long as the obligations of us hereunder remains owing and outstanding.

 d)       This Guarantee will not be discharged due to the change in the constitution of the Bank or the OSP.


Dated……..day…………………         for  ….……………..……………
                                                                           (name of the Bank)

Witness :


1…………………………………….

2. …………………………………...


   
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DoT-OSP License for Call Center / BPO: Format for Bank Guarantee for Rs. 50 Lakhs

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To

The President of India
Acting through The Telegraph Authority

In consideration of the President of India acting through the DDG/Director, TERM Cell (......................), Department of Telecommunications (DoT), Government of India, ....................................................................................(office address) (hereinafter called the ‘Authority’) having issued Registrations for Domestic OSP and International OSP to M/s.  ……………….. having it’s registered office at  ……………………. (hereinafter called  ‘OSP’) to  establish, maintain and operate Domestic and International OSP Centers and the OSP having agreed to the terms and condition of ‘Other Service Provider Category’ as appended in the schedule of the agreement for sharing the common infrastructure facility (hereinafter called ‘the facility’) between OSP’s Domestic & International OSP centres at …………………... (give location address of the registered OSP centres where sharing of common infrastructure is proposed) and as per the Letter of Intent No------------------------------ dated ………… and agreement, to be executed as provided alongwith Letter of Intent, between Authority and OSP along with the terms and conditions of the ‘other service provider category’, appended in the schedule thereto (hereinafter called the ‘Agreement’) which, inter-alia, provides for production of a Bank Guarantee to the extent  of Rs 50,00,000/- (Rupees Fifty Lakhs only) by way of security for due observance and performance of terms and conditions contained therein. We …………………….. (indicate the name and address and other particulars of the Bank) (hereinafter referred to as ‘Bank’) at the request of the OSP hereby irrevocably and unconditionally guarantee to the Authority  that the OSP shall abide by the terms and conditions as contained in the Agreement.

2. We, the Bank, hereby undertake to pay to the Authority an amount not exceeding Rs 50,00,000/- (Rupees  Fifty Lakhs only) against violation of the agreement and / or the terms and conditions of the ‘Other Service Provider Category’ by reasons of any failure of the OSP to  abide by any terms and conditions of the Agreement, including modifications thereof from time to time.

       3.  We, the Bank, hereby further undertake to pay as surety such sum not exceeding Rs 50,00,000/- (Rupees Fifty Lakhs only) without demur to the Authority immediately on demand that the amount claimed is due on account of failure of OSP to abide by the terms and conditions of the Agreement.

         4. WE, THE BANK , DO HEREBY DECLARE AND AGREE that the decision of the Authority as to whether OSP has failed to abide by any terms and conditions of the Agreement and as to the amount payable to the Authority by the Bank hereunder shall be final and binding on us.        

         5. WE, THE BANK, DO HEREBY DECLARE AND AGREE that the

a)  Guarantee herein contained shall remain in force and effect for a period of three years from the date hereof or till the validity of the Agreement whichever is later.     

b)      The Authority shall have the fullest liberty without our consent and without affecting in any manner this agreement  or obligations hereunder to vary any of the  terms and conditions for Other Service Provider category or the terms and conditions of the Agreement or to extend time of performance of any obligations by the said OSP from time to time or to postpone for any time or from time to time any of the powers exercisable by the Authority against the said OSP and to forbear or to enforce any of the terms and conditions relating to the Other Service Provider category or the said terms and conditions of Registration  and we shall not be relieved from our liability by reason of any variation or extension being granted to the said OSP or forbearance act or omission on the part of the Authority or any indulgence by the Authority to the said OSP or to give such matter or thing whatsoever which under the law relating to sureties would but for this provision, have effect of so relieving us.

c)      Any claim which we have against the OSP shall be subject and subordinate to the prior payment and performance in full of all the obligations of us hereunder and we will not without prior written consent of the Authority exercise any legal right or remedy of any kind in respect of any such payment or performance so long as the obligations of us hereunder remains owing and outstanding.

 d) This Guarantee will not be discharged due to the change in the constitution of the Bank or the OSP.


Dated……………..day…………………          for  ………………………………..
                                                                                          (name of the Bank)

Witness :


1…………………………………….

2. …………………………………...





   
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Say No to Sexual Harassment at Call Center


Say No to Sexual Harassment at Call Center.



DoT License & Compliance Advisory
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